SHIPPING

Please allow up to 3-6 business days to receive tracking for your order, we do our best to maintain an orderly shipping process but it is possible that your order was misplaced or not received on our end. If you have not received a tracking number for your order within 7-14 business days of ordering please contact us at the following email address:

TRUEROMANCE.CULT@GMAIL.COM

 

RETURNS & REFUND POLICY

We are no longer accepting returns or issuing refunds for items that were ordered incorrectly, however if you receive an item that is defective or damaged feel free to mail it back to the listed return address on the package for a full refund. Please read your selection carefully before completing any purchase from our online store, thank you for your business.

 

ALL ORDERS ARE MADE BY HAND

Every order you make from True Romance is made by hand, one by one. Please understand that each order can take as long as 7-10 days to be produced although we work to ship sooner.

Customs

True Romance does not take any responsiblity for any customs charges, fees, etc. Customs Charges are different for every country. We do our best to mark your box as a gift or low value but sometimes we have no control over Customs charging taxes and fees.

MY ORDER HAS BEEN "IN-TRANSIT" FOR A LONG TIME ?

Any orders that are in transit for over 20 days, please reach out to your local customs office to see if the package has been held up in customs and is requesting a customs fee. If you find nothing at your local customs office, please contact us and we'll discuss issuing a credit for a future order.
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